Support hours
Our team is available Monday to Sunday, 9:00 AM to 9:00 PM IST. We aim to respond to every email within one business day.
Frequently asked questions
How do I place an order or request?
Open the NRI Mart app, choose the service you need — courier, luggage delivery, personal shopping, or product sourcing — and share the details with your dedicated case manager. They will confirm pricing and guide you through every step.
Which countries do you serve?
We ship from India to customers in 20+ countries worldwide. Available shipping options and rates are shown when you create a request based on your destination.
How do I track my shipment?
You can track every order in real time from the app, and your case manager will keep you updated on pickup, customs clearance, and delivery milestones.
What payment methods are accepted?
We accept secure payments through our trusted payment partners. All transactions are encrypted, and we never store your full card details on our servers.
How can I reach my case manager?
Once your request is created, you can message your case manager directly through in-app chat or WhatsApp, or call our support line during support hours.
How do I request a refund or report an issue?
Contact your case manager or email us with your order details. We review every request and process eligible refunds as quickly as possible.
How do I delete my account?
You can request account deletion at any time from our Delete Account page. We permanently remove your personal data in line with our Privacy Policy.
NRI Mart
- support@nrimart.com
- +91 62817 94311
- Shop No. 13, KSR Towers, Near Rao's High School,
Sangeet Nagar, Kukatpally, Hyderabad,
Telangana 500072, India